Privacy Policy

Last updated: April 2, 2026

1. Who We Are

NightShift ("we", "us") operates an AI-powered LINE OA assistant service for businesses in Thailand.

2. Data We Collect

From Shop Owners: Shop name, product catalog, LINE OA credentials, PromptPay ID, contact information, and owner LINE user ID.

From Customers (end users): LINE user ID, display name, chat messages, payment slip images (when sent for verification), and language preference (auto-detected).

3. How We Use Data

• Provide the AI chat assistant service
• Process and verify payments via slip analysis
• Track deals and generate revenue dashboards for shop owners
• Send notifications to shop owners about orders and usage
• Improve AI response quality

4. Data Storage & Security

Data is stored on secure servers. Chat messages and payment slips are encrypted in transit. We retain chat history for the duration of the subscription plus 30 days after cancellation.

5. Data Sharing

We do not sell personal data. Data is shared only with:

• Anthropic (Claude AI) — chat messages are sent to Claude API for generating responses
• LINE Corporation — messages are delivered via the LINE Messaging API

6. LINE Messaging API Compliance

NightShift uses the LINE Messaging API. By interacting with a NightShift-powered LINE OA, customers consent to their messages being processed by our AI system. Shop owners are responsible for informing their customers that an AI assistant is handling chats.

7. Customer Rights

Customers can request data deletion by messaging the shop's LINE OA with "ลบข้อมูล" or "delete my data". Shop owners can request full account and data deletion by contacting us.

8. Cookies

Our dashboards use essential cookies for authentication only. No tracking or advertising cookies are used.

9. Children's Privacy

NightShift is a B2B service. We do not knowingly collect data from children under 13.

10. Changes to This Policy

We may update this policy with 30 days notice. The current version is always available at this URL.

11. Contact

For privacy questions, message us on LINE: @NightShift